Shipping policy
Shipping & Delivery Information
At ScribaMundi, we are committed to delivering your carefully selected stationery—from premium writing instruments and staplers to elegant notebooks and planners—safely and efficiently to your doorstep. Please review our shipping policy below for details on how we handle your order.
Shipping Method & Processing
We currently offer one reliable shipping option: Standard Shipping. All orders are processed within 1-3 business days after payment confirmation, excluding weekends and public holidays. You will receive a shipment confirmation email with tracking information once your order has been dispatched.
Shipping Destinations & Timeframes
We ship internationally to most countries. Estimated delivery times for Standard Shipping are as follows:
- Domestic (within the United States): 5-10 business days.
- International: 10-25 business days, depending on the destination country and customs processing.
Please note that these timeframes are estimates and not guaranteed. Delivery may occasionally be subject to delays beyond our control, such as customs inspections, weather, or carrier issues.
Shipping Costs
Shipping costs are calculated at checkout based on the weight of your items and the delivery destination. There is currently no minimum order value for free shipping. The exact shipping fee will be displayed before you complete your purchase.
Order Tracking
Once your order is on its way, you will receive an email containing your tracking number and a link to monitor your package's journey. If you have not received tracking information within 5 business days of placing your order, please contact us.
Address Accuracy & Undeliverable Packages
It is the customer's responsibility to provide a complete and accurate shipping address. ScribaMundi is not liable for packages lost, delayed, or returned due to incorrect addresses provided. If a package is returned to us as undeliverable, we will contact you via email to arrange reshipment. Additional shipping fees may apply.
Customs, Duties, and Taxes
For international orders, any applicable customs duties, import taxes, or brokerage fees are the sole responsibility of the recipient. These charges are not included in the item price or shipping cost and are determined by your local customs authorities. ScribaMundi has no control over these fees and cannot predict what they may be.
Missing or Damaged Shipments
If your package appears lost in transit or arrives damaged, please contact our support team at [email protected] within 30 days of the estimated delivery date. Please have your order number and any relevant details ready. We will work with the carrier to investigate and resolve the issue promptly.
Contact Us
For any questions regarding your order's shipment, please do not hesitate to reach out to our dedicated customer support team via email at [email protected]. We are here to help.