FAQ

Orders & Shipping

What are my shipping options and costs?

We offer standard and expedited shipping. Costs are calculated at checkout based on your location, order size, and selected service. Delivery times and fee estimates will be displayed before you complete your purchase.

How can I track my order?

Once your order ships, you will receive a confirmation email containing your tracking number and a link to monitor your package's journey.

Do you ship internationally?

Yes, ScribaMundi ships to many countries worldwide. International shipping options and any applicable customs fees will be shown during checkout.

What is your order processing time?

Orders are typically processed and handed to our carrier within 1-2 business days, excluding weekends and holidays.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy for items in new, unused, and original packaging. Please initiate your return within 30 days of delivery. For hygiene reasons, certain writing instruments may have specific return conditions.

How do I start a return or exchange?

Please contact our support team at [email protected] with your order number and reason for return. We will guide you through the simple process and provide a return authorization and instructions.

Are return shipping costs covered?

Return shipping is free for items damaged during transit or if we sent an incorrect product. For other returns, the customer is responsible for return shipping costs unless otherwise stated by local law.

Products & Care

Do your notebooks use sustainable paper?

We are committed to sustainability. Many of our notebooks and planners use paper from responsibly managed forests or recycled sources. Please check individual product descriptions for specific material details.

How do I refill my mechanical pencil or pen?

Refill instructions vary by model. Detailed guides and compatible refill information are available on each product page. If you need assistance, our support team can help.

Can I get spare parts for my stapler?

Yes, we carry a range of accessories and spare parts for our staplers, including staple refills and specific components. Browse our "Staplers & Accessories" category or contact us for help finding the right part.

Payment & Security

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure regional payment gateways.

Is my payment information secure?

Absolutely. All transactions are processed through a secure, encrypted payment gateway. We do not store your full credit card details on our servers.

Contact & Support

I have a question not answered here. How can I get help?

Our dedicated customer support team is here to assist you. For the fastest response, please email us at [email protected]. Please include your order number if your inquiry is related to an existing order.